Author Topic: Button not working on new COOD-E remote  (Read 2020 times)

tuk

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Button not working on new COOD-E remote
« on: February 23, 2016, 01:33:30 PM »
While the new remote is kinda cool, the down-button of the d-pad isn't working! What to do? Can i activate warranty here?

Also, two downsides:
  • It's glossy. Looks kinda cheap and scratches REALLY easily. Also fingerprints.
  • Keys of the keyboard don't have a 'click', so typing is still a bit sketchy.

tuk

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Re: Button not working on new COOD-E remote
« Reply #1 on: February 24, 2016, 07:55:31 PM »
Update: also a lot of the keys on the keyboard don't work! For example e, r, t, i and backspace... :S

sikkel1961

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Re: Button not working on new COOD-E remote
« Reply #2 on: March 01, 2016, 02:01:01 PM »
 ??? ??? ??? ??? ??? ???

sikkel1961

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Re: Button not working on new COOD-E remote
« Reply #3 on: March 01, 2016, 02:01:46 PM »
??? ??? ??? ??? ??? ???

glad didn't buy this one ,pfffffffffffffffff


gaat niet goed

Jeremy

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Re: Button not working on new COOD-E remote
« Reply #4 on: March 02, 2016, 01:15:44 PM »
Update: also a lot of the keys on the keyboard don't work! For example e, r, t, i and backspace... :S

Hi Tuk,

Do you have V1.25 installed?
Has the Keyboard been synced correctly with the box?

Please make sure Bluetooth mode is on, it can be verified if the let on the front side is blue, if its white it is in IR mode.

Please check and reply or contact our support desk on +31(0)7142891

Gr, Jeremy
Don't forget to smile everyday.

tuk

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Re: Button not working on new COOD-E remote
« Reply #5 on: March 03, 2016, 04:48:50 PM »
Yes, 1.25 is installed and bluetooth mode is on + connected, because most keys work, except for a few that don't! Also the down-button of the D-pad doesn't work!

Jeremy

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Re: Button not working on new COOD-E remote
« Reply #6 on: March 04, 2016, 10:09:15 AM »
Ok, Please contact +(0)31-7142891 or email support@cood-e.com
We can replace the keyboard.

Gr, Jeremy
Don't forget to smile everyday.

tuk

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Re: Button not working on new COOD-E remote
« Reply #7 on: March 04, 2016, 12:56:47 PM »
Will do after my holiday :) thanks so far!

tuk

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Re: Button not working on new COOD-E remote
« Reply #8 on: July 17, 2016, 11:03:44 AM »
Update: returned the remote and got it back, fully functionining - repaired under warranty. Thanks!