COOD-E Forum

Help And Support => Software => Topic started by: Louis1980 on August 04, 2015, 09:38:25 PM

Title: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: Louis1980 on August 04, 2015, 09:38:25 PM
Today I bought a COOD-E box. In first instance I was satisfied. I tested a couple of movies from my external HD and it played everything (including the sound).

After I updated the system till version 1.2 and installed some Addons like Youtube. Between the updates and the installing of the addons something strange happened. When started a Movie I got the message (right under corner) Codec not supported, Use passtrough. The video plays well, but the sound stays away.

After that I tried to reset the COOD-E to factory settings (insert the cable while holding menu botton method), but the problem stays.

Help!

Thanks in advance.

p.s.:
-I also tried to set the sound settings to Enable Passtrough, unfortunately without result;
-In the Youtube addin the sound is playing;
-After the factory reset I see that the version of the firmware is still 1.2. Is it possible to downgrade this to 1.00, the version when I bought it?
Title: Re: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: Jeremy on August 07, 2015, 01:29:14 PM
Hi Louis1980,

Please find the Guide for passthrough here: http://forum.cood-e.com/index.php?topic=37.0
Because its based on KODI, it need some settings, its default off on KODI.

Please check it, should solve.

Gr, Jeremy
Title: Re: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: Agil1ty on August 07, 2015, 10:15:35 PM
Have The exact same problem... Enabling passthrough like you stated, this did not help. I want to downgrade The machine to 1.1 now. Please fix it!!
Title: Re: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: Jeremy on August 10, 2015, 10:16:58 AM
Hello Agil1ty,

Your AMP/TV needs to support DOLBY/DTS to work with these files.

Gr, Jeremy
Title: Re: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: shockme on August 27, 2015, 05:27:49 PM
Exactly the same problem here as well!. Please explain why it was working before new version.. My TV and Audio are supporting everything, but audiotroughput don't work!

Or please provide the older firmeware in the meanwhile!
Title: Re: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: markiemuis on September 01, 2015, 10:31:25 AM
For me fixed now
Title: Re: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: shockme on September 01, 2015, 07:10:59 PM
how? what did you to fix it?
Title: Re: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: Jeremy on September 02, 2015, 08:00:14 AM
Hi Shockme,

Follow this guide for the passthrough enabling:
http://forum.cood-e.com/index.php?topic=37.0

Gr, Jeremy
Title: Re: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: markiemuis on September 02, 2015, 10:25:29 AM
Indeed, this works perfectly (for me). It's eat's every movie and with the AC3 on my Yamaha receiver clicks on to STRAIGHT mode. Nice!!

I'm very happy.
Title: Re: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: Dirkjan on September 02, 2015, 11:28:14 AM
Does not work here. I did the pass trough enabling steps.

My audio equipment (LG NB4530A Soundbar) supports DTS. But when I play a MKV with DTS track (after enabling pass trough DTS), all sound of the player stops working. Even for files or streaming that normally works. Only a power reset restores the sound on the system after that.
Title: Re: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: Jeremy on September 02, 2015, 02:23:52 PM
Hello Dirkjan,

Did you connect it right into your Soundbar or through your TV and using Audio Return?

Gr, Jeremy
Title: Re: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: Dirkjan on September 02, 2015, 02:56:01 PM
Hi Jeremy,

I am directly connecting the Cood-e to my soundbar with HDMI in and from there with HDMI out to my TV. This works fine for most video files. Dolby Digital also works correctly, I can see that on my soundbar info. But not DTS.

I also tried using audio return, but that does not work for DTS either and it turns the Dolby Digital into 2 channel audio.
Title: Re: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: Jeremy on September 03, 2015, 04:32:02 PM
Hi Dirkjan,

DTS works here without any problem on passthrough, so it could be some setting anyway in the COOD-E.
Please make sure: http://forum.cood-e.com/index.php?topic=37.0 these steps are done.

It should work..

Gr, Jeremy
Title: Re: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: Sidney2g on September 05, 2015, 03:32:45 PM
Hi Jeremy, I don't own a sound bar and I have no intention of buying one are there any third party add-ons that will enable me to play the other files?
Can I install a codec? What should my files be encoded in for it to work?
I have another KODI Android box and this functions flawlessly, however it's just not as slick as your product as it boots into android first. I was hoping to recommend this product to my family but in its current state I'm unable to.
Any ideas?
Cheers,  :(
Title: Re: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: aln on November 08, 2015, 09:46:02 PM
Hi all,

Just got my cood-e few days ago and I was very happy with it as I had enough from my apple tv.
That's until I realised that half of my videos I need to watch with out audio as I get this "codec not supported" warning.
Well this is really lame, I was hoping that cood-e will be my last media player for the coming few years, but the way it looks now it will go back.

Is there any chance to solve this soon?

Thanks
Title: Re: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: tuk on November 08, 2015, 09:55:06 PM
Install this script by Cood-E user Vekia: http://bit.ly/1LntOLA (install: Setting -> Addons -> Install by ZIP).
Then disable Passthrough.
Title: Re: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: aln on November 09, 2015, 12:43:57 AM
Install this script by Cood-E user Vekia: http://bit.ly/1LntOLA (install: Setting -> Addons -> Install by ZIP).
Then disable Passthrough.

I can't install it, got an error message saying the addon doesn't have the right structure.
Title: Re: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: aln on November 09, 2015, 01:55:15 AM
Sorry my mistake, I tried to install from remote server, that didn't work. Put it on a usb stick and...

Audio is on again!! Thank you!!!!



P.S: What that BS from the cood-e team about "device is made for streaming"? Do you listen to your customers?
Title: Re: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: tuk on November 09, 2015, 09:14:15 AM
Thank user Vekia, he and his friend wrote the script.

The argument 'device made for streaming' is a bogus argument imo, yes, but the simple fact is that Cood-E doesn't have a Dolby/DTS license so they can't simply enable it even if they wanted to.
Title: Re: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: Gavlo on December 05, 2015, 11:00:18 PM
Install this script by Cood-E user Vekia: http://bit.ly/1LntOLA (install: Setting -> Addons -> Install by ZIP).
Then disable Passthrough.

I have been suffering from this "passthrough" bug for months, half of my videos didn't have sound. I eventually gave up and stopped using COOD-E. I decided to search the forums, once again for a fix but only this time I found your reply AND IT WORKED!!!

I created an account on this site just to say a BIG THANK YOU to user Vekia for this addon and user Tuk for sharing it with us.

PS: I am never updating COOD-E software ever again!
Title: Re: MKV or other format from USB HD - Codec not supported Use passtrough - No sound
Post by: Sidney2g on December 21, 2016, 09:30:47 PM
Install this script by Cood-E user Vekia: http://bit.ly/1LntOLA (install: Setting -> Addons -> Install by ZIP).
Then disable Passthrough.

Hi, please can you re-upload the fix?