COOD-E Forum

Help And Support => Hardware => Topic started by: Hoodbow on July 04, 2015, 05:52:38 PM

Title: No sound from DOLBY or DTS movies
Post by: Hoodbow on July 04, 2015, 05:52:38 PM
Hi, I have spent the last few days setting up the COOD-E and quite pleased with it but I bought this device to play both movies stored on my NAS and for streaming purposes.

I'm really disappointed to find that downmixing DOLBY or DTS to the 'simple' 2 channel format of my TV isn't supported and so much of my stored movie collection is unplayable.

I have tried and tested several players and I had never any problems with audio.  Even cheaper end devices coped fine.

I'm assuming there is no setting adjustment to fix this?  If not I really hope this is something that can be fixed in a future release because at present 40% of my collection cant be watched.

HB
Title: Re: No sound from DOLBY or DTS movies
Post by: Jeremy on July 06, 2015, 08:23:01 AM
Hi Hoodbow,

Dolby, DTS is only supported on passtrough, as the COOD-E TV is a XBMC/KODI Streaming device as main function, But Playback is part of KODI functionality, so it play dolby and dts please connect the device to a AMP or TV with DOLBY/DTS licences, then you will be able to play these files.

Gr, Jeremy
Title: Re: No sound from DOLBY or DTS movies
Post by: Hoodbow on July 16, 2015, 11:01:10 PM
OK i see, but it would've been nice not to have to go through an amp...

HB
Title: Re: No sound from DOLBY or DTS movies
Post by: Agil1ty on August 07, 2015, 11:05:35 PM
Rediculous, as this WAS working before the 1.2.0 update...
Title: Re: No sound from DOLBY or DTS movies
Post by: Vekia on August 24, 2015, 08:33:39 AM
For streaming i have no issue as most streaming doesn't use AC3 or DTS.
But for playback it doesn't work indeed, it didn't work with these codecs out of the box also.

But i did some investigation, these codecs are software blocked (probably because there is no license for it)
thats why it does work on passthrough as it should.

I'm know a guy who is working on a addon to make it work again for all KODI boxes.
because many KODI boxes faces this issue.

Hopefully he will finish it asap, it will be available for all KODI boxes on the market.
Title: Re: No sound from DOLBY or DTS movies
Post by: tuk on August 24, 2015, 08:26:12 PM
Good news! Thank you for your (and your friends') efforts!
Title: Re: No sound from DOLBY or DTS movies
Post by: shockme on August 27, 2015, 05:21:43 PM
Rediculous, as this WAS working before the 1.2.0 update...

i'm not so happy as well. Yesterday ordered my new cool Cood E in Holland. Out of the box it works fine. So why not update to the newest version? Once i've updated to the new version there is no audio anymore!

I won't to have the previous firmware/software version. How do i obtain it? Or just fix it asap in the newest release.
Title: Re: No sound from DOLBY or DTS movies
Post by: Atomsk on August 31, 2015, 01:20:49 PM
Is Dolby TrueHD / DTS-HD Master Audio pass-thru supported by the way? My current mediaplayer does pass-thru, but only  as normal DTS / DD.
Title: Re: No sound from DOLBY or DTS movies
Post by: spo002 on September 04, 2015, 07:58:53 AM
I have the same problem with audio.

 do not currently own a DTS system so I play my movies on my TV which does not support some audio formats.

Some of my movies play with passthrough OFF some only with passthrough ON and wit some I get a audio format not supported message on my TV.

Why did you change that on the upgrade?

Do I need to buy an AMP in order to use the product?

How can we downgrade to the previous firmware that played the audio?
Title: Re: No sound from DOLBY or DTS movies
Post by: Jeremy on September 04, 2015, 09:01:06 AM
As COOD-E has been designed for streaming purposes, there is no DTS / DOLBY support for DOWNMIX, as it is not used for streaming.

Ofc, there is a playback functionality and everything works fine, but if you wish to use DOLBY / DTS, you need a TV/AMP that supports DTS / DOLBY and you need to activate Passthrough.

Title: Re: No sound from DOLBY or DTS movies
Post by: Sidney2g on September 05, 2015, 03:23:49 PM
Hi Jeremy, Will there be a fix for the 40% of my files that no longer play through the COOD-E box because of the sound issue? I don't own a sound bar and I have no intention of buying one.
Are there any third party add-ons that will enable me to play the other files?
Can I install a codec? What should my files be encoded in for it to work?
I have another KODI Android box and this functions flawlessly, however it's just not as slick as your product as it boots into android first. I was hoping to recommend this product to my family but in its current state I'm unable to.
Any ideas?
Cheers,  :(

 
Title: Re: No sound from DOLBY or DTS movies
Post by: yellowsub on September 07, 2015, 06:23:25 PM
I've the same issue, by the way I am from The Netherlands but because everybody writes in Eglish try to do the same  :P

When I bought it everything was working fine but ones I upgraded the firmware the device does not give any sound on any movie I start which it did for the SAME movies with the old fimrware !!!

Also activated the "activeer doorvoer" but again NO sound and only thing happening is that the movie starts to not play smoothly anymore but with hick ups!

So for now the device is useless to me and need to use my Apple tv to stream it from my macbook to my tv.

please help getting this fixed asap or if not possible how to get a refund.

Thank you
Title: Re: No sound from DOLBY or DTS movies
Post by: tuk on September 07, 2015, 07:14:04 PM
Maaan, this whole DTS stuff is getting confusing! I'm lucky it all works for me since my TV seems to be able to decode everything so using Passthrough is a perfect option for me. But i can imagine it's a real hassle and disappointment for people that don't get it to work, especially while knowning that the Cood-E TV was able to decode it on the initial firmware!

My advice for Cood-E would be to work out whatever problem (license-related or otherwise) caused the functionality to decode DTS/DOLBY to be removed and reinstate it. Stop hiding behind behind the faux argument ("it's designed as a streaming device so it doesn't need it") and give us the truth and a solution. Sorry if i may sound harsh, keep in mind it's my opinion and i'm just being honest! Or am i missing something?
Title: Re: No sound from DOLBY or DTS movies
Post by: Atomsk on September 08, 2015, 01:26:10 PM
When they don't have the licenses, they can't offer decoding. It's that simple. There used to be player apps for ipad that could do DTS/DD, but it was removed because it was  unlicensed.

Meanwhile, I still want to know what's the deal with (lack of) DTS-HD/Dolby TrueHD pass through.
Title: Re: No sound from DOLBY or DTS movies
Post by: Jeremy on September 08, 2015, 03:02:13 PM
When they don't have the licenses, they can't offer decoding. It's that simple. There used to be player apps for ipad that could do DTS/DD, but it was removed because it was  unlicensed.

Meanwhile, I still want to know what's the deal with (lack of) DTS-HD/Dolby TrueHD pass through.

DTS-HD/Dolby TrueHD works on passhtrough here, testing with a old(er) Yamaha amp.
Please let me know what kind of AMP you use so i can check into it

Gr, Jeremy
Title: Re: No sound from DOLBY or DTS movies
Post by: tuk on September 08, 2015, 06:44:33 PM
Review rating is dropping! :( People are giving 2-star reviews mainly because of the DTS/DOLBY issues...

http://tweakers.net/pricewatch/448583/cood-e-tv.html
Title: Re: No sound from DOLBY or DTS movies
Post by: yellowsub on September 09, 2015, 11:08:05 AM
Yamaha RX-V671 is the receiver I am using, ones I enable passthrough the film is not playing smoothly anymore and also NO sound.

Thank you

Before I forget, if I play the same movie using VLC player on my Macbook using Apple TV to stream it everything works fine, I have sound from my receiver and movie is playing only do not have the resolution I want/need on my TV  :-[
Title: Re: No sound from DOLBY or DTS movies
Post by: Dirkjan on September 09, 2015, 12:19:39 PM
DTS doesn't work with hdmi to LG NB4530A Soundbar (http://tweakers.net/pricewatch/336189/lg-35mm-ultra-slim-soundbar-(nb4530a)/specificaties/)
Title: Re: No sound from DOLBY or DTS movies
Post by: Atomsk on September 09, 2015, 12:27:04 PM
When they don't have the licenses, they can't offer decoding. It's that simple. There used to be player apps for ipad that could do DTS/DD, but it was removed because it was  unlicensed.

Meanwhile, I still want to know what's the deal with (lack of) DTS-HD/Dolby TrueHD pass through.

DTS-HD/Dolby TrueHD works on passhtrough here, testing with a old(er) Yamaha amp.
Please let me know what kind of AMP you use so i can check into it

Gr, Jeremy

I'm using a Pioneer VSX-922-K. It supports the HD formats. When playing a DTS HD soundtrack I only get DTS pass-through. Same with Dolby TrueHD.

Also there's no option to "Enable Dolby Digital transcoding" that you mention in http://forum.cood-e.com/index.php?topic=37.0 with the latest firmware.
Title: Re: No sound from DOLBY or DTS movies
Post by: Jeremy on September 10, 2015, 09:23:05 AM
Hi,

Thanks for supplying the models,
We investigating this now.

Gr, Jeremy
Title: Re: No sound from DOLBY or DTS movies
Post by: Vekia on September 13, 2015, 09:39:32 PM
Install my audio addon, find it in my signature... :)
It will blow your mind :D :D

Have fun all

 8)
Title: Re: No sound from DOLBY or DTS movies
Post by: shockme on September 19, 2015, 09:08:10 PM
You're a true hero for me! Audio Fix works fine! It move's from a complete useless product to a fine working product! Kudos for you!
Title: Re: No sound from DOLBY or DTS movies
Post by: BarryXX on October 20, 2015, 08:14:05 PM
Hi, I downloaded your add-on, but didn't manage to get it to work.

I have a folder named script.module.dolby. Following the settings thru add-ons and add by zip, I browse to the mentioned folder. However, can't find a way to install this add-on.

Any suggestions??
Title: Re: No sound from DOLBY or DTS movies
Post by: BarryXX on October 20, 2015, 09:40:05 PM
Never mind, problem's "fixed"...

Mac OS downloaded your file unzipped. That's why I got a folder instead of a zip file. Installing the zip file is indeed peace of cake :-)

Thanks! Sound problem (by lack of DTS hardware) is fixed with this app! :-)
Title: Re: No sound from DOLBY or DTS movies
Post by: rhuizen on October 26, 2015, 12:01:52 PM
Some how this solved my x264 codec issue.

After installing the zip file, it works. Thanks (Sorry i'm a newbee)
Title: Re: No sound from DOLBY or DTS movies
Post by: Coert on October 26, 2015, 02:04:05 PM
Also working fine for me.. ;-) why license ? If it works it works that's good enough for me.
And licenses cost money so then I think the box will also be more expensive...
Title: Re: No sound from DOLBY or DTS movies
Post by: Jeremy on October 29, 2015, 10:59:53 AM
And licenses cost money so then I think the box will also be more expensive...

Alot more..
Title: Re: No sound from DOLBY or DTS movies
Post by: hugo_walker on November 04, 2015, 01:27:12 PM
I have passtrough on and i can here the surround sounds, but i am missing the center (speech) channel on movies and series. Is there anything else i should change

I have changed number of channels from 2.0 to 5.1 but that doesn't seem to do anything
Title: Re: No sound from DOLBY or DTS movies
Post by: THeM1971 on January 04, 2016, 01:18:06 PM
Had to make a restore to factory default and didn`t have to use the addon for passthrough, just enabled it and works fine now.
Title: Re: No sound from DOLBY or DTS movies
Post by: aka200 on December 12, 2016, 11:28:27 AM
I can't enable passthrough for the Dolby Digital Plus (E-AC3). Anybody else with the same problem?

Dolby Digital and DTS work fine.